Giana Rose Couture FAQ
What type of shopping requires an appointment?
All formal gown shopping is by appointment only. This includes but is not limited to, Prom, Mother of the Bride/Groom, Sweet 16/ Quincenera/ Bat Mitzvah, Black Tie Wedding Guest, and Bridesmaids. We can not guarantee service upon entry without an appointment. Appointments are not required for our cocktail dresses, boutique casual clothing, and accessory departments.
How long will my appointment last?
Appointments are allotted one hour from the start of their scheduled appointment. This will include a personal stylist assigned to help you find your perfect dress and assist you with zipping the dresses that you try on.
What happens if my appointment lasts longer than an hour?
In the event that you need more time, you may have to wait for a new dressing room to open up as we want to respect all of our clients' time who make appointments to come shop. To accommodate all of our shoppers we ask that you respect the one hour time limit. We will try to accommodate you as best we can to help you find your perfect dress.
What should I bring to my appointment?
We require all prom shoppers to bring a legal parent or guardian over the age of 25. We also suggest that you bring a pair of shoes and any undergarments you may want. To make your shopping experience even easier, please screenshot photos from our instagram or website of dresses you like to help your stylist pick out more options for you.
Do I need a parent or guardian to be present at my appointment?
Yes; ALL prom, sweet 16, Bat Mitzva, and quincenera shoppers are required to be accompanied by a parent or legal guardian over the age of 25. If you have extenuating circumstances that prohibits you from bringin a parent or guardian, please call us at 215-595-2393 to let us know prior to your appointment.
If I am 18 years old do I still need to have a parent or guardian present during my prom appointment?
Yes; all prom, sweet 16, Bat Mitzva, and quincenera shoppers are required to be accompanied by a parent or legal guardian over the age of 25. If you have extenuating circumstances that prohibits you from bringin a parent or guardian, please call us at 215-595-2393 to let us know prior to your appointment.
How many people can I bring with me?
We ask that you only bring up to 2 additional guests with you to your appointment, this includes one of those guests being the legal guardian. If you would like to bring more guests please call prior to booking your appointment, we can try to accommodate you but there are no guarantees.
How do alterations work?
We do not have any in house seamstresses or tailors that work directly with us. We have a list of local highly recommended seamstresses that will be provided to each customer who purchases a gown through us.
What sizes do you carry?
We carry sizes 000 through 24, or sizes XXS through 3XL.
Can I order a gown in a different size or color?
We do allow gowns to be ordered, not all gowns are available in multiple colors and depending on the event date other sizes may not be available. There is a shipping fee for all special orders as well as a rush fee if you need to have the dress in a shorter time period.
Are all your dresses in stock Samples?
NO! All the stock dresses are not samples, we sell ALL our dresses off-the-rack! Most stores do not stock the level of inventory we do. You can try on a dress in your size and walk out with the dress that day. If necessary we can special order any dress for you as well. All of our dresses are kept in pristine condition.
What is the return policy?
All dresses are final sale. We do not accept any returns, exchanges, or refunds. This includes dresses that are ordered, and on sale. Please refer to our return policy on the footer of this website.
How early in advance should I make my prom appointment?
Prom season at GRC begins in November. We will have our largest selection of gowns and sizes between December through February. We suggest you come in during those months to be able to have various choices of styles, colors, and sizes. It is also recommended to come in during this time to be able to have enough time for any alterations if needed.
How early in advance should I schedule my Mother of the Bride/Groom appointment?
We suggest that you start shopping 6-9 months in advance to the wedding. We also give the option to purchase off the rack but to ensure that you get the dress of your dreams and have time for ordering and alterations, we suggest that you shop 6-9 months prior to the event.
Do you keep track of who bought specific prom dresses at specific schools?
No, we do not have a log of the local schools and what dresses have been bought for those proms. We have shoppers that come to us from all over the country and it would be too difficult for us to keep track of that information. Please use your school's social media page to keep track of what other classmates have purchased.
What is the price range for Prom gowns?
The price for our prom gowns start at $298 and can go up to $1500. Majority of our gowns in this category are between $400-$600.
What is the price range for Mother of the Bride/Groom gowns?
Our evening collection of Mother of gowns start at $500 and can go up to $2,500. The average price range for these gowns is between $600-800.
What brands do you carry for Prom gowns?
We carry the designers, Amarra, Jovani, Jessica Angell, Ellie Wilde, La Femme, Faviana, Primavera Couture, Chandelier, Atria, and Nicole Bakti.
What brands do you carry for Mother of the Bride/Groom gowns?
We carry the designers, Gia Franco, Mon Cheri, Montage, Cameron Blake, Ivonne D, Nicole Bakti, Jovani Fashions, Janique, Mac Duggal, and Terani Couture.
How many prom dresses do you have in store?
We carry about 3,000 dresses during the height of prom season.
How many Mother of the Bride/Groom dresses do you have in store?
We built a suite above our store that holds around 1,000 dresses for our Mother of the Bride/Groom collection.
Are all the dresses on the Giana Rose website actually in store for me to try on?
No they are not, please click on the style of dress you are interested in from our website and it will state whether it is an “online exclusive” or “avaiable in store”.